What payment methods do you accept?
We accept the following methods of payment – EFT and Direct deposit. Our banking details are:
Capitec Bank
Universal Branch Code: 470010
Account Number: 158 288 5336
How do I know my order has been placed successfully?
We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Once your order has been accepted and dispatched to you we will send you a confirmation email with your waybill number.
I did not receive a confirmation email
Please contact us on either 068-347-7091 or email us at tantalizefoods@blubug.co.za if you do not receive an acknowledgement email. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location.
The item/size I ordered is out of stock. Why was it on the website?
All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in dispatch. Your order will go on back order and we will let you know when the item is back in stock to find out of you would still like to purchase the item.
How long will my order take to be processed?
We endeavor to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 3-10 days for delivery (based on stock availability and location). Over the festive season, the delivery time can take a little longer.
Damaged Items On Delivery
Once your order has been dispatched we cannot be held responsible for courier action during transit.
